Shipping & Payment Info

1. Delivery Options

Standard floral deliveries are made between 9:00 AM – 5:00 PM.
Specific delivery times cannot be guaranteed unless you purchase a timed delivery slot:
- By 12:00 PM (midday)
- By 4:00 PM (afternoon)
Deliveries are contracted to the address provided by the sender at the time of order.
If no one is available to receive the delivery:
- We reserve the right to leave the order in a safe location at the address, or
- Return the order to our store, in which case the recipient (or customer) is responsible for collecting it.

Floral Orders: Local delivery charges are calculated at checkout. Additional fees apply for timed delivery slots.
Retail Orders: Local delivery charges are calculated at checkout. Costs will be displayed at checkout before payment.

If a product arrives damaged, defective, or is lost in transit, please notify us immediately.
Floral products are non-returnable due to their perishable nature. However, we will try our best to work with you to resolve any issues.
Retail products may be eligible for return or exchange under our Returns Policy.

Orders are typically processed within 24 hours of receipt, excluding Sundays and holidays.
Same-day floral delivery may be available for orders placed before 12:00PM.
Retail products are delivered within 24 - 48 hours depending on stock availability.

We offer flexible payment methods for your convenience:

Online Payments: Credit and debit cards accepted securely via our website checkout.
In-Store or Special Arrangements: Customers wishing to pay by charge account, bank wire transfer, or cash should contact our store directly or visit us in person.

All payments must be made in full before orders are dispatched, unless you hold a charge account.
For bank wire transfers, please contact us for payment instructions and allow sufficient time for funds to clear before dispatch.

For any questions regarding shipping, delivery, or payment, please contact us:

Zeebloem Limited
Email: demco@demco.bm
Phone: 441 538 9285
Address: 14 South Road, Devonshire DV08, Bermuda